At Zenn Rehab, we want you to be completely satisfied with your purchase. If you are not satisfied with the product you receive, we are here to help. This Refund and Returns Policy outlines your rights and the procedures for returning items purchased from https://www.zennrehab.com.my/.
1. Returns
1.1. Eligibility for Returns:
We accept returns for products that are defective, damaged, or incorrect upon receipt. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
1.2. Timeframe:
You must initiate the return within [Number] days of receiving your order. After this period, we are unable to offer a refund or exchange.
1.3. Return Process:
To start a return, please contact our customer service team at sales@zennrehab.com.my or call +60 11-1059 1319. Provide your order number, a description of the issue, and any relevant photos. We will guide you through the return process and provide you with a return authorization number and instructions on how to send your item back to us.
1.4. Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., defective or incorrect product). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2. Refunds
2.1. Refund Eligibility:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] days.
2.2. Partial Refunds:
In certain situations, only partial refunds may be granted (if applicable), such as for items that are returned with signs of use, missing parts, or not in their original condition.
2.3. Non-Refundable Items:
Certain items are non-refundable, including:
- Items that are customized or personalized
- Perishable goods (e.g., food, supplements)
- Health and personal care items (e.g., opened medical supplies)
2.4. Late or Missing Refunds:
If you haven’t received a refund within the expected timeframe, first check your bank account again, then contact your credit card company or bank. If you’ve done all of this and still have not received your refund, please contact us at sales@zennrehab.com.my or call +60 11-1059 1319.
3. Exchanges
3.1. Exchange Eligibility:
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at sales@zennrehab.com.my or call +60 11-1059 1319.
3.2. Exchange Process:
Follow the same return process outlined in Section 1.3. Once the returned item is received and inspected, we will send out a replacement item at no additional cost to you.
4. Cancellations
4.1. Order Cancellations:
You may cancel your order before it has been shipped. To cancel, please contact us as soon as possible at sales@zennrehab.com.my or call +60 11-1059 1319. If the order has already been shipped, the cancellation will be processed as a return, and you will be responsible for any return shipping costs.
5. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:
Zenn Rehab
V03-13-19, Sunway Velocity Designer Office,
Lingkaran Sv Sunway Velocity,
55100 Cheras Kuala Lumpur
Tel: +60 11-1059 1319
Email: sales@zennrehab.com.my
